Man And Van Cowley Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Cowley provides domestic and commercial transport, loading, unloading, and related removal services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a clear and fair agreement between the customer and the service provider, covering the booking process, payments, cancellations, liability, waste handling, and other service rules. For the purposes of these terms, references to “we”, “us”, and “our” mean Man And Van Cowley, and references to “you” and “your” mean the customer or the person arranging the service.
The service may include single-item moves, part-load transport, furniture relocation, office transport, and other van-based moving work agreed in advance. All services are provided subject to availability, vehicle suitability, access conditions, and any restrictions that may apply to the goods being moved. We reserve the right to refuse any item or task that is unsafe, unlawful, or outside the agreed scope. Nothing in these terms affects your statutory rights as a consumer where applicable.
Any quotation provided is based on the information supplied at the time of enquiry and may be revised if the details change. This includes, but is not limited to, changes in the number or size of items, travel distance, parking arrangements, property access, time required, or the need for extra staff. A quote is not a fixed offer unless expressly stated in writing. Where the final service differs materially from the original description, additional charges may apply.
Booking with Man And Van Cowley can be made by agreeing a service date, time, pickup point, delivery point, and a general description of the load. The customer is responsible for providing accurate information. This includes stating whether items are bulky, fragile, hazardous, excessively heavy, or require disassembly. We may rely on the information supplied when allocating a vehicle and planning the job. If the job details are incomplete or inaccurate, we may amend the price, alter the vehicle assigned, or cancel the booking if performance is no longer reasonable.
A booking is confirmed only when we accept it and, where required, receive any deposit or advance payment requested. We are not obliged to accept every enquiry. Confirmation may be provided verbally, by message, or in writing. Once confirmed, the customer must ensure that all access routes are available, parking is arranged where necessary, and the premises are ready for the vehicle and crew. Delays caused by lack of access, unprepared goods, or missing instructions may result in waiting charges or rescheduling fees.
The customer must ensure that all items to be moved are ready for collection at the agreed time. Unless otherwise agreed, we do not pack personal belongings, disconnect appliances, remove fixtures, or carry out specialist dismantling. Any assistance provided beyond standard loading and unloading is discretionary and may incur additional cost. You are responsible for securing drawers, doors, lids, and loose contents, and for protecting delicate items that require special care. We recommend that the customer maintains appropriate insurance for valuable, fragile, or irreplaceable possessions.
Payments are due in accordance with the price confirmed at booking or, if the service has changed, the revised price agreed before completion. We may require a deposit, full advance payment, or payment on completion depending on the nature of the work. Unless otherwise stated, payment must be made in pounds sterling. We may accept bank transfer, card payment, cash, or other approved methods, but the available methods may vary by job.
All charges must be paid in full without deduction, set-off, or counterclaim unless required by law. If the customer fails to make payment when due, we may suspend the service, retain goods to the extent permitted by law, and recover any reasonable costs incurred in pursuing the debt. Late payments may also incur interest and administrative charges where lawful. The customer remains responsible for any parking fees, congestion-related costs, tolls, permits, waiting time, or third-party charges that are not included in the quoted price.
Where a quote is based on an hourly rate, the time starts when the vehicle or crew arrives at the agreed location or when work begins, whichever occurs first, and ends when the work is complete. Reasonable time spent waiting for access, instructions, lift use, or a delayed collection counts as working time unless otherwise agreed. If the booking requires an additional journey, extra labour, or a return visit, further charges may apply. Any estimate of duration is given in good faith but is not guaranteed unless expressly stated as fixed.
Cancellation by the customer must be made as early as possible. If you cancel after a booking has been accepted, we may charge a cancellation fee to cover lost time, administration, and any costs already incurred. The fee may vary depending on how much notice is given and whether the vehicle or staff have already been allocated. If you cancel on the day of the service or fail to attend, you may be charged the full amount or a substantial proportion of it, subject to the circumstances and any consumer law rights that apply.
We may cancel or reschedule a booking where necessary because of severe weather, traffic disruption, vehicle breakdown, staff unavailability, unsafe access, or any event beyond our reasonable control. In such circumstances, we will try to give reasonable notice and offer an alternative time where possible. Our liability for cancellation is limited to refunding any prepaid amount for the cancelled portion of the service, unless the law requires otherwise. We are not liable for indirect losses caused by a cancellation or postponement.
If you are dealing with waste as part of a clear-out, clearance, or removal job, you must comply with applicable waste regulations. We may transport waste only where the arrangement has been agreed in advance and where it is lawful to do so. You must not ask us to remove controlled waste, hazardous materials, chemicals, paint, asbestos, electrical waste requiring separate handling, gas cylinders, medical waste, or any item prohibited by law unless we have expressly agreed and are legally permitted to handle it. The customer is responsible for declaring waste accurately and for ensuring that any disposal instructions are lawful.
Where waste is collected, you confirm that you are authorised to transfer it to us and that it is not stolen, contaminated, or subject to special disposal controls unless disclosed and approved beforehand. We may decline any waste load that appears unsafe, improperly described, or unsuitable for transport. The customer must provide any information reasonably required to allow lawful handling, transport, and transfer of the waste. If waste is misdescribed or prohibited items are concealed within a load, the customer will be responsible for all resulting losses, fines, disposal costs, and third-party claims.
Liability is limited to the maximum extent permitted by law. We will take reasonable care when handling goods, but we are not responsible for damage caused by pre-existing weakness, poor packaging, inherent defect, incorrect labelling, or items that the customer asked us to move despite warning that they were fragile or unsuitable. We are not liable for loss or damage resulting from inadequate access, improper securing by the customer, overloading, or instructions that were followed exactly as given. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Where we are found liable for loss or damage to goods, our responsibility will normally be limited to the lesser of the repair cost, replacement value, or the amount recoverable under any relevant insurance, unless a higher level of responsibility has been expressly agreed in writing. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or emotional distress, except where the law requires otherwise. Customers are encouraged to arrange insurance for items of high value, sentimental importance, or unusual fragility.
You must ensure that the load is lawful, safe, and suitably prepared for transport. Goods should be packed securely and must not contain hidden hazards. We may refuse to carry any item that is likely to cause damage to the vehicle, injury to persons, contamination, or legal breach. If the job involves stairs, narrow entrances, restricted parking, or other access difficulties, you must tell us in advance. Failure to disclose relevant access issues may lead to extra charges or the inability to complete the service. Where specialist equipment is needed, this must be agreed beforehand.
Any item left with us for collection or delivery is moved on the basis that the customer has authority to instruct us and that the goods are not subject to third-party ownership claims or restrictions, unless disclosed. If we are asked to leave items unattended, the customer accepts the risk associated with such delivery unless otherwise agreed. We may rely on a signature, message, or other confirmation of completion as evidence that the service has been delivered. Any complaint about missing or damaged goods should be raised as soon as reasonably possible with supporting information.
We may subcontract part of the work where necessary, provided this does not materially reduce the standard of service. Any subcontractor engaged will be expected to act consistently with these terms. We may also refuse to continue a job if the customer behaves abusively, unreasonably, or in a way that places staff, property, or the public at risk. In such cases, the customer may remain liable for the work completed and for any costs arising from termination of the service.
All property and access arrangements must be legal and available at the time of the job. You are responsible for obtaining any permission needed for parking, loading, building entry, lift use, or access to private premises. If an authority, landlord, building manager, or other third party prevents the service from being carried out as planned, we may charge for time lost, waiting, or return visits. Any instructions given by the customer must be lawful and must not require us to breach traffic rules, property rules, or any other applicable regulation.
Governing law and jurisdiction apply as follows: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with these terms or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
We may update these Terms and Conditions from time to time to reflect changes in law, business practice, or service structure. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing. No failure or delay by us in enforcing any provision shall be treated as a waiver of our rights. These terms, together with any written booking confirmation, form the entire agreement between the parties for the relevant service.
This document is intended to provide a clear legal framework for Man and Van Cowley services and should be read carefully before booking. By proceeding with a reservation, the customer confirms acceptance of the conditions set out above, including the rules on payment, cancellation, liability, and waste handling. If any special requirement is important to your booking, it must be disclosed in advance so that it can be assessed properly. Acceptance of the service means acceptance of the practical and legal limits described in these terms.
Nothing in these Terms and Conditions limits any rights that cannot lawfully be excluded under UK law. Where a consumer has a mandatory legal remedy, those rights remain available. However, any promise or assurance not included in the written booking details should not be assumed to form part of the agreement. The customer should therefore review the confirmed job details carefully and raise any concerns before the service begins. This helps ensure that the moving arrangement is fair, efficient, and properly documented.
By choosing Man And Van Cowley, you agree that the service is provided on the basis of the information supplied and the conditions stated here. If you have arranged a job involving removals, delivery, or disposal, the same principles apply unless a separate written agreement states otherwise. These terms are designed to be practical, lawful, and proportionate, while protecting both parties and supporting a smooth and professional service.